Shipping and Returns
This Shipping and Returns document governs all purchases of shoes from Hong Kong Super Fun Limited through vgjwboots.com. By placing an order, the buyer agrees to the terms in this document. This document must be read together with the Terms of Service. In case of conflict, the Terms of Service control.
Shipping
Hong Kong Super Fun Limited ships to addresses within the regions displayed during checkout. Shipping options and carriers are presented at the time of order. Processing times vary based on order volume and destination. Tracking information is provided when available. Delivery timelines are not guaranteed. Standard delivery windows depend on the carrier and destination. Hong Kong Super Fun Limited does not promise specific delivery dates. Any delivery estimate shown at checkout is an estimate only. The buyer is responsible for providing a complete and accurate shipping address. Hong Kong Super Fun Limited is not liable for delays caused by carriers, customs, or incorrect addresses.
Return Policy: 14 Days No-Reason Refund
Buyers may return eligible shoes within 14 days of receipt for a refund. This is a strict 14-day no-reason refund policy. The 14-day period starts on the date the carrier marks the shipment as delivered. To qualify, items must be unused and in original packaging. All tags, boxes, and accessories must be included. The buyer completely bears the return shipping costs. Hong Kong Super Fun Limited does not provide prepaid return labels. Return shipping costs are non-refundable. Refund arrival time is at least 14 days after Hong Kong Super Fun Limited receives and inspects the returned item. Refunds are issued to the original payment method. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Hong Kong Super Fun Limited complies with all applicable local laws.
Return Process
Step 1: Contact Hong Kong Super Fun Limited at [email protected] within 14 days of receipt to request a return authorization. Step 2: Wait for a return authorization confirmation. Returns sent without authorization may be refused. Step 3: Pack the shoes securely in the original packaging. Include all tags, boxes, and accessories. Step 4: Write the order number on the outside of the package. Step 5: Ship the package to the following recipient: The recipient must be Hong Kong Super Fun Limited, the contact phone is +852 6024 5893, and the specific return address is FLAT/RM 1802, BEVERLY HOUSE, 93-107 LOCKHART ROAD, WAN CHAI, HONG KONG. Step 6: Pay all return shipping costs. The buyer completely bears the return shipping costs. Step 7: Hong Kong Super Fun Limited inspects the returned item after delivery. Step 8: If the return meets the conditions, Hong Kong Super Fun Limited processes the refund. Refund arrival time is at least 14 days after inspection. Step 9: Check the original payment account for the refund. PayPal refunds take at least 14 days; local laws in some regions require up to 30 days for PayPal refunds.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period is strict and matches the Terms of Service. The buyer must contact Hong Kong Super Fun Limited at [email protected] within that 7-day period. The buyer must provide the order number, photographs of the damage or defect, and a description of the issue. Hong Kong Super Fun Limited will review the claim. Do not return a damaged or defective item without authorization. If Hong Kong Super Fun Limited approves the claim, Hong Kong Super Fun Limited may offer a replacement or a refund. The buyer completely bears the return shipping costs for all returns, including approved damaged or defective claims. Refund arrival time for approved damaged or defective claims is at least 14 days. PayPal refunds take at least 14 days; local laws in some regions require up to 30 days for PayPal refunds.
Non-Returnable Conditions
Items must be unused and in original packaging. Items that are used, washed, worn, altered, damaged after receipt, or missing original packaging are not eligible for return. Items without a return authorization are not eligible. Items returned after the 14-day return period are not eligible. Items returned without the required recipient and address information are not eligible. No specific product categories are excluded beyond these conditions. This policy applies uniformly to all shoes sold by Hong Kong Super Fun Limited.
Refund Timing and Methods
Refund arrival time is at least 14 days after Hong Kong Super Fun Limited receives and inspects the return. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Other payment methods may follow different timelines based on the payment provider. Hong Kong Super Fun Limited does not refund original shipping charges. Hong Kong Super Fun Limited does not refund return shipping costs. The buyer completely bears the return shipping costs. Hong Kong Super Fun Limited issues refunds in the original currency. Currency exchange fees or bank fees are not refunded.
Order Cancellation
Orders may be cancelled before shipment. Contact Hong Kong Super Fun Limited at [email protected] immediately after placing an order to request cancellation. If the order has already shipped, the return process applies. Cancellation does not guarantee a refund of shipping charges. Refund arrival time for cancelled orders is at least 14 days. PayPal refunds take at least 14 days; local laws in some regions require up to 30 days for PayPal refunds.
Contact Information
For all shipping and return questions, contact Hong Kong Super Fun Limited at [email protected]. The contact phone is +852 6024 5893. The specific return address is FLAT/RM 1802, BEVERLY HOUSE, 93-107 LOCKHART ROAD, WAN CHAI, HONG KONG. The recipient must be Hong Kong Super Fun Limited. Hong Kong Super Fun Limited responds to inquiries in the order received.
